Dear Frances Reviews

This is the first time I have ordered shoes online and I was convinced I would have to send them back! I bought a pair of cream slides and thought my feet maybe too wide for them but they fit perfectly. Beautifully made - I am delighted and am now a convert and will order more. I spent a day looking around the shops in London to find a nice pair of slides with no luck which is why I ordered online. Will save hours of shopping Thank you!

Such a positive experience dealing with Dear Frances. I bought the Park Boot and I’m absolutely thrilled with my purchase.
Every detail from communicating about their delivery, how to care for the boots, the beautiful packaging, as well as the fit and craftsmanship of the boots themselves was on point and stylishly done. Slow fashion, delivered with care.

Faulty boots and dreadful customer service.

I was bought a pair of the Park boots as a gift - beautifully soft and comfortable. However, the sole started to come away completely from the boot. I thought this wouldn’t be a problem given the cost of the boot and contacted customer service with pictures and explained I had received as gift.
I gave the name of the person who I’d received the boots from and then said they didn’t have it on record so could not help. For months they kept requesting the same information despite me saying I did not have a different contact. Then they began ignoring my emails.
The most recent email from the Dear Frances days they do not offer a repair service. I would urge anyone who is paying this amount of money on boots that are meant to be an ‘investment’ to think twice - mine have fallen apart and Dear Frances shocking customer service ‘does not repair’.
I imagine the websites reviews are from many of the Influencers gifted the products for free.

No half sizes but great service and shoes.

It was an absolute delight to receive my first pair of Dear Frances shoes (Ivy Boots). Delivery was super speedy, and everything was packaged so beautifully - it made me feel so happy!

The quality of the boots are out of this world, and they fit so perfectly. The customer service team were extremely helpful with my questions and I'm so pleased with my shopping experience.

Run, don't walk, and go treat yourself to some top-notch quality shoes from Dear Frances ;)

Nicola is amazing!
Fast, nice, efficient.

Many thanks for your support!

Quality is outstanding - butter soft leather, beautiful construction and craftsmanship. DF is my go-to shoe brand for timeless classics with a touch of edge. Lovely customer service as well.

I own many pairs (mixture of boots and sandals) from Dear Frances and the shoes are all beautifully made. The leather is super soft on all pairs and so very comfortable. The beautiful, thoughtful packaging adds a nice touch. Highly recommend!

I have hardly taken off my Dear Frances Park boots since I bought them as a Christmas present to myself! They are beautifully made, the leather is so, so soft, they are light but sturdy - everything you want in a street boot. They go with everything and I can’t see what other footwear I need now!
They arrived promptly in beautiful packaging.
My only tiny quibble is that the price on the website doesn’t include VAT but I took advantage of a site discount code that sorted things.